Return Policies
GENERAL
Return Window
Ensuring Customer satisfaction is our top priority, which is why we have a 30-day window for returns or exchanges, giving you the flexibility you need.
Once we receive and inspect your return (usually within 72 hours), your exchange order will be processed and delivered according to our shipping timelines.
Refunds will be issued within 7 business days to the original payment method and may take up to 10 working days to reflect in your account depending on your payment method. You'll receive an email confirmation when your return is completed.
Return Exclusions and Condition Criteria
- Personalized or customized products cannot be returned or exchanged.
- Factory Seconds items are final sale and cannot be returned or exchanged.
- All ordered and complimentary items must be returned in unused, unwrinkled, undamaged, and resellable condition along with the packing slip.
- For shoe returns, there should be no scratches on the sole and upper.
- Gift cards are final sale and cannot be returned or exchanged.
We reserve the right to refuse returns/refunds that do not meet these criteria.
In case of receiving a wrong or defective product, please contact us within 2 working days.
Return Shipping and Alteration Charges:
- Please note that customers are responsible for shipping charges when returning items to us. For complete return instructions, please visit this link.
- For custom orders, our team reviews the measurements considering your height and weight and might recommend some changes. If you choose to stick with your original measurements, we will proceed accordingly. However, in such cases, if the original measurements result in fitting issues upon receipt, a minimal alteration fee may apply.
Custom Orders
Return and Alteration
We aim to provide you with the perfect jacket in the first go. However, if your custom order doesn’t fit well, we offer the first alteration free of charge.
Our Approach to Mutual Success
Crafting custom (bespoke) jackets demands careful attention to detail to ensure your complete satisfaction. We strive to address potential return reasons through our processes:
- Design & Quality: Before dispatching your order, we share pictures of your final product for your review. This allows you to assess the design, material, and stitching before we dispatch it.
- Sizing: When placing your custom order, our Customer Service agent requests your body measurements. Please refer to our sizing guide for accurate measurements. Taking accurate measurements eliminates the chances of sizing errors. Despite this, if the jacket doesn’t fit perfectly upon arrival, we offer the first alteration free of charge.
Refund
We do not accept returns for refunds on custom orders. Please understand that your custom order is specially made for you. All details, including style, material, and accessories, are as per your choice, and we cannot resell custom items.
